Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

General Mail Order Policy

Every care is put in correctly checking and packing every single item. Should anything get wrong, buyer is requested to contact us within 14 days after delivery and we will find a way out (substitution, refund or credit). Faulty items must be sent back within 30 days after delivery date with a trackable system.
If an item has arrived damaged or incomplete, it may be that we can rectify it for you without the need for a return, so please contact us first and we will advise. For example, if it is a kit with missing parts we will obtain these from the manufacturer ASAP on your behalf. Buyer pays shipping return costs. For unwanted items, original shipping costs are not refunded.

Legal imprint